Terms and Conditions
These terms and conditions set out the terms on which www.lvivstag.co.uk agrees to confirm the contract with the Customer and provide to the Customer a broker or tourist service, providing reservations for activities, accommodation and where applicable, other travel arrangements.
By completing and sending the Enquiry form the Customer agrees and he/she is affirmatively stating that he/she has carefully read and understands the terms set forth in this agreement and he/she agrees to be bound by the terms of this agreement.
Article 1. DEFINITIONS
1. Lvivstag.co.uk is providing to the Customer a broker service for reservation of activities, accommodation, tourist services and other travel arrangements.
2.Customer means a person (natural or legal) using the services of Lvivstag.co.uk. In case the Customer is a natural person it has to be an adult according to the law of Ukraine (18 years of age) and according to the law of its home country.
3.Group means the organised group of Customers, represented by Leader.
4.Leader (leader of the Group) means a person (natural or legal) making the reservation on behalf of Customers organised into the Group. The Leader is responsible for communication between Lvivstag.co.uk and the Group members.
5.Activity means a social event arranged by a partner of lvivstag.co.uk. It doesn’t include accommodation.
6.Service means accommodation, transportation, Activity or other travel arrangements facilitated by lvivstag.co.uk, without specific distinction.
7.Enquiry form is the electronic sheet operated on the web page of lvivstag.co.uk. Its submission to lvivstag.co.uk means a contractual offer with all legal consequences. In the case when a Customer or Leader is a legal person, it has to be signed by a person authorised to act on its behalf.
8.Supplier means a person or persons providing the Services or their agents or employees. Words denoting the singular include also the plural.
Article 2. CONCLUSION OF THE CONTRACT
1.This agreement is effective and shall come into force when lvivstag.co.uk announces the Customer of acceptance of the Enquiry form by e-mail, unless specified otherwise or unless different arrangements are agreed upon in a specific case.
2.The confirmation e-mail shall include the detailed information and documentation relevant to the Customer’s order, the price calculation and the ways the payment needs to be made. The Customer shall thoroughly examine all the details of the order as described in the confirmation e-mail, because late complaints shall not be taken into consideration and lvivstag.co.uk is not liable for any loss or damage arising from the negligence of the Customer.
3.Availability of the Customer’s order is not guaranteed until Lvivstag.co.uk receives the price calculated in the confirmation e-mail.
4.If the price is not paid in the term set forth in the confirmation e-mail, lvivstag.co.uk reserves the right to cancel the Customer’s travel arrangements and to withdraw from the contract.
5.Where all Services and Activities are provided by lvivstah.co.uk Suppliers, lvivstag.co.uk is not responsible for its actual availability. Only upon receiving the payment from the Customer, lvivstag.co.uk shall confirm all the relevant bookings with the Suppliers.
6.In the case when lvivstag.co.uk is unable to make arrangements as ordered by Customer in the Enquiry form, it will inform the Customer immediately and offer him an alternative arrangement. Where the substantial change of the Customer’s order would occur and it would also affect the price, the contract is concluded in such a case only upon payment of the price, which means the Customer’s consent with the change of the order.
7.Lvivstag.co.uk does however reserve the right to make minor changes of the arrangements set in the Customer’s order, provided that this would not affect the price and the quality of the Services and will inform Customer as soon as possible of any such changes (this would mean e.g. the change of the Supplier or time schedule).
8.Lvivstag.co.uk also reserves the right to change or to cancel the Service in a case it should not comply (by the fault of the Supplier) the safety, hygiene or other standards required by law. In such a case lvivstag.co.uk shall reimburse the relevant portion of the price to the Customer.
9.Upon the acceptance of these terms and conditions the Customer is also obliged to follow terms and conditions of lvivstag.co.uk´s Suppliers when using the Services or participating in the Activities.
Article 3. SAFETY
1.Lvivstag.co.uk Supplier(s) shall provide the Customer with all necessary safety equipment if the usage of such safety equipment is required by law or recommended by Supplier.
2.The Customer hereby confirms that he/she will observe all safety instructions and legal regulations provided by Lvivstag.co.uk or the Supplier.
3.Livivstag.co.uk is not liable for any loss or damage arising from the negligence of the Customer, breach of the Article 3.2. or any other misuse of the Service caused by the Customer, especially if Customer is under influence of alcohol or drugs.
4.Lvivstag.co.uk also reserves the right to cancel the performance of the Service because of substantial breach of the Article 3.2. or exclude any persons from Service in the case they do not observe relevant safety instructions and/or legal regulations without the right for indemnity.
Article 4. LIABILITY
1.Whereas Lvivstag.co.uk is a brokerage company, it has no liability for any legal and/or factual aspect of the Service ordered by Customer, except of that arising from booking and it excludes the liability for any loss or damage, personal injury, harm or death, which results from the Service or which is in connection with the Service, except of that, which may be imposed by Ukrainian law.
2.Whereas all Services are provided by lvivstag.co.uk’s Suppliers, lvivstag.co.uk do not provide the assurance that they are maintained or operated in the manner as presented by the Supplier or in compliance with safety, hygienic or other standards required by Ukrainian law. Therefore Lvivstag.co.uk excludes any liability for a false representation or breach of implied warranties of any kind and does not accept liability for any loss or harm arising thereof. However, Article 2.8. shall apply in the case when Lvivstag.co.uk finds out such circumstances.
3.Lvivstag.co.uk also excludes any liability for an act of omission beyond its control or an influence of force major.
4.The liability of Lvivstag.co.uk is also included in articles 2.3., 2.5., 3.3., 6.1. and 9.2. of these terms and conditions.
Article 5. INSURANCE
1.Lvivstag.co.uk does not provide any insurance. Therefore it is the responsibility of the Customer to insure himself properly depending on the type of planned activities and especially in respect to the ordered Services. Lvivstag.co.uk reserves the right to cancel this contract or particular Service without refund or the right for an indemnity in case the Customer is not insured to cover all risks arising or associated with this contract, Service or Activity in particular.
Article 6. ACCOMMODATION
1.Lvivstag.co.uk is not liable for any loss or damage related either to the accommodation, nor for the availability and conditions of the accommodation itself. The Customer agrees to settle with the hotel management any extraordinary expenses arising from specific hotel services or damage (including loss) on the hotel property. The customer may be required to submit on request of the hotel management a valid credit card with authorisation to the payments mentioned above. If the Customer does not provide such an authority, Lvivstag.co.uk reserves the right to cancel the booking and the Customer may not be granted permission to use the hotel services.
2.The Customer should deposit to the hotel safe/security box all credentials, jewellery or any other valuable property if such box is available.
3.The Customer is obliged to follow the terms and conditions of the accommodation valid in the particular hotel.
Article 7. PRICE
1.The price submitted to the Customer at the time of reservation by Lvivtsag.co.uk is fixed.
2.In the case of price changes on the side of Suppliers, the Customer shall pay the price valid at the time of reservation.
3.The Customer is obliged to pay the deposit to confirm his/her reservation. The amount of the deposit depends on each Activity or Service.
4.The price of each activity consists of the elements described under each activity on lvivstag.co.uk web page and in the confirmation e-mail. Unless presented otherwise, the price does not include food and beverages.
5.The Customer shall be provided with the exact information of the total price calculation and the amount of the deposit in the confirmation e-mail.
Article 8. PAYMENTS
1.Lvivstag.co.uk accepts advance payments by bank transfer, or via PayPal.
2.The Customer shall pay any outstanding price upon arrival to a Suplier of an individual Service or Activity..
Article 9. AMENDMENTS
1.Lvivstag.co.uk does not charge any fees for changes and amendments of the travel arrangements made earlier than 2 weeks before arrival. The Customer can change the number of participants up until 2 weeks before arrival free of charge. If the Customer announces a smaller number of participants less than 2 weeks before arrival Lvivstag.co.uk has the right to charge the Customer for the contracted amount of people or cancel the activity if Customer refuses to pay
2.Amendments shall be made only in writing (e-mail).
3.In the case when Lvivstag.co.uk is unable to change the travel arrangements after the Customer’s reservation according to the new requirements of the Customer and the Customer doesn’t accept the original travel arrangements, Lvivstag.co.uk is entitled to cancel the whole order. When this occurs, Article 11.1. shall apply.
Article 10. CANCELATION
1.The Customer has the right to cancel travel arrangements at any time with written notice.
2.Cost‐free cancellation is possible up to 3 weeks prior to arrival; for cancellations after this date, we reserve the right to keep fifty percent of your deposit.
3.Changes in number of participants (reduction) are possible, without cost, up to 2 weeks prior to arrival; if there is a smaller number of participants announced less then 2 weeks prior to arrival, we reserve the right to charge for the contracted amount of people or cancel the activity should the group refuse to pay.
Article 11. LATE ARRIVAL AND DELAYS
1.Lvivstag.co.uk reserves the right to cancel Services without refund in case of late arrival or absence of the Customer.
Article 12. AMENDMENTS AND CANCELLATIONS MADE VOX
1.Lvivstag.co.uk reserves the right to amend or cancel Customer’s travel arrangements in case of force major, which include war, threat of war, riots, civil strike, terrorist activity, natural or nuclear disasters, fire and other similar circumstances beyond Lvivstag.co.uk’s control.
2.Lvivstag.co.uk shall also amend or cancel Customer’s travel arrangements in case the Customer’s health conditions may affect his/her or others well-being negatively or Lvivstag.co.uk considers any of the Services too dangerous or inappropriate.
3.The right of Lvivstag.co.uk to amend, change or cancel the travel arrangements of the Customer is also included in Articles 2.7., 2.8., 3.4., 5.1., 6.1.of these terms and conditions.
Article 13. GENERAL OBLIGATIONS OF THE PARTIES
1.The Customer is obliged to pay the price as agreed, to follow the instructions of its guide or instructor, to indemnify all induced damages and to arrive on time to the specified place for starting the ordered Event or holiday. The Customer is also obliged to be sober and not under influence of any drugs when taking sport activities. When visiting strip clubs or night clubs the customer has to comply with the clubs age limits and dress code rules.
2.Lvivstag.co.uk is obliged to facilitate the Services as agreed, in defined and agreed standards. Lvivstag.co.uk is also obliged to provide the Customer with all necessary documentation and information for the respective travel arrangements.
Article 14. CLAIMS AND COMPLAINTS
1.The Customer shall resolve all claims and complaints in respect to the specific Services with the relevant Supplier. In case the Customer is unable to do so for reasons of an objective nature, the claims and complaints should be submitted to the Supplier by means of Lvivstag.co.uk in writing to the e-mail address admin@lvivstag.co.uk . This claims and/or complaint shall indicate all relevant information.
2.Lvivstag.co.uk shall inform the Customer about its claim resolution not later than 30 days from the submission of the claim to Lvivstag.co.uk.
Article 15. PRIVACY POLICY
1.Lvivstag.co.uk saves Customer’s personal data for the purposes of it’s role as a broker. Lvivstag.co.uk is not entitled to provide them to any third party, except and insofar as it is required for the purposes of the supply of Service.
2.The Customer is entitled at any time to ask for his/her personal data and for its change or deletion.